Frequently Asked Questions
Everything you need to know about our artisanal cheese shop.
How do you ensure cheese stays fresh during shipping?
We pack our cheeses in insulated liners with reusable cold packs designed to maintain optimal temperatures for up to 48 hours. We recommend selecting expedited shipping for the best quality upon arrival.
Can I return perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or store credit.
How should I store my cheese once it arrives?
We recommend wrapping your cheese in breathable cheese paper or parchment paper and storing it in the vegetable crisper drawer of your refrigerator to maintain proper humidity levels.
Do you offer gift cards or custom gift boxes?
Yes! We offer digital gift cards and a variety of curated gift boxes. You can also add a personalized gift message at checkout for no additional charge.
Are there options for people with dietary restrictions?
Absolutely. We carry a wide selection of pasteurized, vegetarian-rennet, and gluten-free cheeses. You can filter our online collection by milk type and dietary preference.
When will my order ship?
To prevent cheese from sitting in a carrier warehouse over the weekend, we typically ship orders Monday through Wednesday. Orders placed after Wednesday will be shipped the following Monday.