Returns & Exchanges
Due to the perishable nature of our artisanal cheeses, we cannot accept physical returns; however, we are committed to ensuring you love every bite and will offer replacements or credits for any quality issues.
Inspect Your Order
Upon arrival, please immediately open your package and inspect the condition of your cheese and any temperature-sensitive items.
Document Concerns
If your order is damaged or does not meet our quality standards, please take clear photos of the product and the shipping label.
Contact Support
Email our cheesemonger team within 24 hours of delivery with your order number and the photos of the issue.
Resolution Process
Our team will review your claim and issue a store credit or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing